CircPort Self-Service Speech-Enabled Circulation IVR

CircPort* is a suite of self-service circulation Integrated Voice Response (IVR) applications that use speech recognition technology to understand and automatically process a newspaper's basic circulation functions over the telephone and the Web.

Increase Service while Lowering Costs with our Real-Time Integration to your Circulation Database

In today's newspaper environment, it's a cost imperative to provide the lowest cost service to circulation callers. Live agent costs conservatively comprise over 50% of a call center's operating costs. CircPort can bring you cost and satisfaction benefits in a matter of months.

If you're faced with reduced budgets or staffing, whether you're a 20,000 daily circulation or 120,000 daily circulation paper, but don't want to impact service levels, CircPort can help you. Even if you've outsourced your call center, our CircPort IVR may enable you to regain control over your circulation caller experience at a cost lower than your outsourcer.

Best of all, CircPort seamlessly integrates with your circulation database, performing transactions in real time. We've integrated with every major circulation database and many legacy databases.

Functionality

CircPort functionality is typically deployed in phases so that you can quickly maximize your ROI by purchasing the functionality that's most important to you. CircPort's core functionality is highly configurable and can be securely administered remotely. Sample functionality includes:

Inbound Delivery Problem Reporting Account Status Vacation Holds Credit Card Payment, One-Time or EZ-Pay (auto renewal) Address Changes New Subscription Service Targeted Marketing Messages Transfer to Agents Using Intelligent Call Routing

Outbound New Start and Redelivery Verification Complaint Resolution Follow-Up Calls Verification Audits Credit Card Decline Service Expiration Reminders Payment Past Due EZ Pay Conversion (with past due reminders) Transfer to Agent at the End of Outbound Calls

CircPort can also interface with your CTI application. Contact us to learn more about our functionality.

Deployment Options

We offer two CircPort deployment options. CircPort OnDemand*, our hosted speech IVR, is perfect for papers with smaller call centers. For larger papers with daily circulation over 100,000, CircPort OnPremise is the best solution, allowing a corporate entity with multiple papers or a central call center to establish each property as a tenant of the headquarters location.

Not sure which option is best for you? Call us at 585-248-9289, or contact us for a free no-obligation custom analysis to see which CircPort solution is right for your newspaper.

Reporting

CircPort offers a number of informative and comprehensive standard reports, available in a variety of formats. Reports can be generated via the application, or scheduled to automatically email specific users.

Implementation and Training

VoicePort is uniquely committed to your success. All implementations are assigned a VoicePort project manager to manage your implementation. Starting with a kick off meeting, your project manager will work with you or your team to develop your requirements and specific configuration, create a detailed project plan and deliverables, and remain in communication with you through deployment to ensure that your project is implemented on time and to your specifications.

As part of your implementation, we provide pre- and post-deployment training and custom User Guides.

Post Deployment Support

VoicePort is your first and only point of contact for our products, 24 hours a day, 7 days a week. Our support line is staffed by our engineers, the same engineers who built our software and deployed your solution. This intimacy with your solution and circulation system and our applications means your questions and issues are quickly addressed. We even proactively monitor all customer deployments, so we often know of problems before our customers.

Hear CircPort in Action - Demonstration Calls

To hear CircPort in action, listen to some sample calls on our demo page. Want to experience it yourself? Call us at 585-248-9289 and ask for Sales, or register to receive our demonstration account information.

Other VoicePort Applications for Newspapers

Developed specifically for newspapers, the CircPort suite is a suite of custom and configurable circulation applications that include WebPort , our companion Web solution, and Dispatch.  Dispatch is an add-on or stand alone product that quickly and cost-effectively sends redelivery requests and other time critical information to your district managers.

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