Reduce Call Center Costs

Hundreds of papers have turned to CircPort to reduce contact center expenses without impacting service levels. CircPort controls call center and live agent costs by:

• Automating routine account transactions so agent intervention isn't needed
• Using an intuitive Voice User Interface (VUI) to create an engaging interaction so your subscribers will want to use automation, not avoid it
• Reducing call duration and the associated telecom expense through a combination of automation and a subscriber-centric interface
• Eliminating the need to re-key transactions later
• Streamlining business processes to improve operating efficiencies.

Increase Customer Satisfaction and Revenue

CircPort helps increase customer satisfaction, retention and revenue by:

• Providing subscribers the 24x7 self-service account access they expect
• Eliminating hold time
• Speeding transactions up through the efficiency of speech technology
• Reducing subscriber frustration
• Freeing agents to speak to customers with more complex needs
• Increasing the conversion rate for NIE donations
• Increasing the conversion rate for EZ pay
• Consistently and accurately reflecting your brand by greeting callers and taking routine call requests as well as your best agent

Best of all, CircPort seamlessly integrates with your circulation database and performs transactions in real time. We've integrated with all major circulation databases (DTI/PBS, DSI, DISCUS, Vision Data, Media Span, APT Falcon) and many legacy databases. As the voice of your newspaper, CircPort always takes calls in a professional and courteous manner without ever missing a day of work.

CircPort is offered in two deployments options. Our hosted product is CircPort OnDemand, and our on premise product is CircPort On Premise. For more information, demos, or call us at 585-248-9289.

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