Dispatch

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As a stand-alone product or as an additional feature to your CircPort purchase, Dispatch allows your circulation department to resolve customer complaints quickly and easily. Dispatch gives you the ability to track your district managers by organizing their schedules and their respective districts, allowing for the proper district manager to be contacted in order to respond to delivery problems.

When a complaint is filed, whether through CircPort or a live agent, a text message or page will automatically be sent to the district manager on duty in the specified district instructing them as to how the issue should be resolved. If the complaint is more complex than just a simple redelivery, a manual page may be sent through the VoicePort user interface with more elaborate instructions. Manual pages provide the opportunity to customize the message received in order to communicate a variety of information. Daily pages, for example may be sent out to all employees on duty announcing the start and close of each delivery day.

The Dispatch interface allows managers to readily edit and update district manager information in the following fields:

• Scheduling or Availability
• District Placement
• Contact Information

In addition to these valuable functions, the Dispatch product maintains a series of reports that keep track of the paging history. This information includes who the page was sent to, what address, what time, the message type, and the actual message itself. Similarly, another report will record the dispatch history of various redeliveries. Statistics are made available for tracking any given day's paging activities. This feature allows you to monitor, and better manage, the activities of your district managers.

Navigation through the interface is simple, which speeds up the completion of tasks. Therefore, implementation of Dispatch can save your newspaper both time and money.