ENTERPRISE SOLUTIONS
Advanced speech recognition technology is utilized to create each of the following cost-saving enterprise solutions.
Surveys & Polling
Call Routing
Order Placement
listen Payments
Donation Services
Lead Fulfilment
Password Reset
Appointment Reminders
Delivery Confirmation
Account Management
Change of Address
listen Reverse Phone Look-Up
Name & Address Capture
Email Capture
Surveys can be implemented both inbound and outbound to gather information about your customers, your suppliers, or whomever. A designated toll-free number will be provided for inbound surveys, or VoicePort will send outbound calls to your personal database. Surveys can often be an add on feature to any of our other modules, simply by adding a few key questions at the completion of a caller's transaction.
Using advanced speech recognition technology, enterprises can eliminate the need for direct dial lines and connect callers to the appropriate party. Call routing works both internally and externally, increasing productivity of a company.
Whatever your product, VoicePort can design an order placement speech application. Our applications can gather name & address information, collect payment, and even up-sell other products. These applications can be used on a 24/7 basis, providing greater opportunities to reach your customers.
VoicePort handles real-time credit card transactions with advanced speech recognition. Where appropriate, the solution can be configured to sign customers up for "easy pay," to automatically withdraw funds when payment comes due.
Whether for Universities, non-profits, or other organizations, VoicePort is experienced in receiving and transacting donations in real-time.
VoicePort can fulfill your requests for information by collecting the names and addresses of your callers and shipping them the appropriate information. Further details about the caller can be determined by reverse phone look-up.
The most common calls to the help-desk are for password resets. The VoicePort Password or PIN Reset module can be tailored to your business' requirements, while being completely integrated to your employee database.
Eliminate the receptionist's task of calling to remind tomorrow's appointments, with an outbound speech recognition application.
Confirm your deliveries with outbound messages to customers, or let callers check the status of a delivery through speech recognition.
By integrating with your customer database, VoicePort applications can allow callers to check the status of their account including payment history, payment due dates, and various other account details.
One of the most common calls to any call center is to change their address. This feature may be integrated with many other modules in order to provide a more complete customer service application.
Through an agreement with Targus Info, VoicePort is able to look up the phone number of the individuals who call, and provide demographic information such as age, income, education and more.
Typically used for lead fulfillment, or for intelligent transfers (CTI), VoicePort can gather the names and addresses of your callers.
Gather additional information about your callers by increasing your contact with them via email. A simple request for an email address can be captured by recording, or converted to text with text-to-speech.
