Gannett Company, Inc. Chooses VoicePort Again for Second COE
Pittsford, NY July 12, 2007 Gannett chooses VoicePort CircPort speech recognition IVR in a second Center Of Excellence (COE) to automate 6.5 million circulation phone calls annually. Gannett has again selected VoicePorts industry-leading speech recognition circulation Integrated Voice Response (IVR), CircPort. This second implementation is at Gannetts Louisville COE, which serves 42 of its daily newspapers, and is expected to field 6.5 million circulation calls a year. In April, Gannett announced that they had chosen VoicePort for the Tulsa COE. The two COEs have a total call volume of over 13 million calls annually. Gannett has the highest newspaper circulation in the U.S., with a combined circulation in its newspaper group of approximately 7.2 million subscribers.
CircPort quickly and efficiently handles circulation phone calls by using advanced speech recognition to understand and automatically process typical caller requests. By allowing customers to self-service routine tasks such as a temporary delivery hold, reporting delivery issues, and checking account status, representatives are freed to spend time with callers who truly require a live representative to assist them.
"The successful installation in Tulsa led to the decision to implement CircPort in Louisville, both for our customers and for Gannett," said Dave Orth, Director of Voice and Data Communications at Gannett.
"We are pleased that Gannett has once again chosen VoicePort to support such a substantial strategic initiative," said Kevin Cawley, Director of North American sales for VoicePort. "CircPort is clearly the most efficient and customer-friendly application of its kind available to newspapers today. Our design makes it easy to deploy multiple papers while allowing each to maintain their own identity."
About VoicePort
VoicePort is the leading provider of advanced speech recognition applications to more than 120 of the top daily newspapers in North America. The CircPort application is offered in both on-premise and hosted models, fully integrating with all major industry and proprietary circulation databases. CircPorts comprehensive suite of custom and configurable circulation applications includes WebPort and Dispatch. VoicePort is a Genesys Interacts Partner and a Nuance speech solutions partner. To find out more about our products and services, please visit www.voiceport.net.
About Gannett Company, Inc.
Gannett Co., Inc. is a leading international news and information company that publishes 90 daily newspapers in the USA, including USA TODAY, the nation's largest-selling daily newspaper. The company also owns nearly 1,000 non-daily publications in the USA and USA WEEKEND, a weekly newspaper magazine. Gannett subsidiary Newsquest is the United Kingdoms second largest regional newspaper company. Newsquest publishes nearly 300 titles, including 18 daily newspapers, and a network of prize-winning Web sites. Gannett also operates 23 television stations in the United States and is an Internet leader with sites sponsored by its TV stations and newspapers including USATODAY.com, one of the most popular news sites on the Web. For more information, please visit www.gannett.com.
Media inquiries:
VoicePort, LLC
Elisha Kasinskas
Sr. Marketing Manager
(585) 248-9289
ekasinskas@voiceport.net
