Brunswick News Selects VoicePort

The three daily newspapers of Brunswick News select VoicePort's speech recognition application CircPort, to field circulation phone calls.

August 29, 2006. Pittsford, NY.  Brunswick News has selected VoicePort's speech recognition application CircPort, to handle circulation phone calls to the Times & Transcript, The Daily Gleaner, and The Telegraph Journal. With a combined daily circulation of over 100,000 the Brunswick News newspapers will utilize VoicePorts OnPremise solution.

CircPort will be directly integrated to the Brunswick News' PBS database. This integration allows for real-time transactions including payments, vacation holds, and delivery problem reporting.  Subscribers to the three newspapers will be able to access these features 24/7. Additionally, Brunswick News will utilize CircPorts outbound calling feature for service expiration reminders and subscription renewals.

"After extensive analysis of our call center costs, we saw significant potential savings with VoicePort," said Dan Mlodecki, Manager of Manufacturing Operations at Brunswick News. CircPort will decrease our overall costs, with a projected ROI in under one year.

"Many newspapers are seeking to decrease their call center costs through a combination of consolidation and automation," said Kevin Cawley, Director of North American Sales at VoicePort. "Brunswick News will now be able to offer improved customer service with less expense." 

About VoicePort:

Located in Pittsford, New York, VoicePort is the leading provider of speech recognition applications for the newspaper industry. The CircPort product is a robust application which has found a home in numerous papers across the country, in both OnSite & ASP models.  VoicePort has expanded their call center and circulation solutions to include WebPort and Dispatch, two products which help to increase customer interaction and satisfaction. To find out more, please visit www.voiceport.net.

About Brunswick News:

Brunswick News Inc. owns and operates three daily and seven weekly publications, with a combined circulation in excess of 110,000. In addition they provide free news content through the web at www.canadaeast.com. For more information about Brunswick News Inc. please visit www.canadaeast.com.