VoicePort Goes Live at the Daily Camera

January 24, 2007. Pittsford, NY.  Daily Camera in Boulder, Colorado went live today with VoicePorts speech recognition application, CircPort. With a daily circulation of 33,000, the E.W. Scripps newspaper has selected the hosted version of the application which will handle routine circulation phone calls such as reporting delivery problems, placing vacation holds, and checking account status.

VoicePort has completely integrated CircPort with Daily Cameras PBS database. The newspaper will use the application to field overflow and after-hour phone calls, thereby eliminating hold times and increasing their level of customer service to 24/7/365.  Additional phases of implementation will offer subscribers the opportunity to make payments to their account, sign up for easy pay, or start a new subscription.  

"Self-service through speech will be an important addition to the Daily Cameras circulation department," said Kelly Hendershot, Circulation Manager at the Daily Camera. The VoicePort solution will allow our subscribers to reach us whenever it is convenient to them, increasing customer satisfaction and retention.

Newspapers looking to decrease costs should take a second look at implementing an speech IVR solution, said Tom Dunne, Vice President of Sales at VoicePort. Our robust applications are scalable to meet the demands of newspapers of all circulation sizes.

About VoicePort:

Located in Pittsford, New York, VoicePort is the leading provider of speech recognition applications for the newspaper industry. The CircPort product is a robust application which has found a home in numerous papers across the country, in both OnSite & ASP models.  VoicePort has expanded their call center and circulation solutions to include WebPort and Dispatch, two products which help to increase customer interaction and satisfaction. To find out more, please visit www.voiceport.net.

About Daily Camera: