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VoicePort Deploys SpeechAttendant at News & Observer
VoicePort deploys Nuance's SpeechAttendant, the leading speech-enabled auto attendant solution, at The News & Observer of SpeechAttendant allows both internal and external callers to reach their intended party by simply saying the name of the person, department or region they would like to reach. It eliminates the need to remember extensions, rely on cumbersome touchtone "spell by name" systems, or wait for an operator. The News & Observer will benefit from reduced hold times and operator costs in addition to increased employee productivity through time savings. SpeechAttendant is the industry's most accurate and natural speech-enabled auto attendant application. VoicePort has been a certified re-seller of the product since 2003. Earlier this year VoicePort became one of the certified installers of SpeechAttendant in the "The deployment of SpeechAttendant at the News and Observer went very smoothly," said Bradley Zohn, Director of Information Services at the News and Observer. "We are still fine tuning but the system is already handling a large portion of our call volume." "SpeechAttendant is a product which can appeal to all industries," said Tom Dunne, Vice President of Sales at VoicePort. "We are not only proud to sell SpeechAttendant, we also use it." About VoicePort: Located in About Nuance Communications, Inc.: Nuance (Nasdaq: NUAN) is the leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications and professional services. For more information, please visit www.nuance.com. About News & Observer Publishing Co.: The News & Observer Publishing Co. of Raleigh,
Media Contact: Elizabeth Witkowski Marketing Manager 585.248.9289
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