Osprey Media Selects VoicePort

Pittsford, NY/ Toronto, ON. February 28, 2006. Osprey Media, the parent company to twenty-one daily newspapers with circulations totaling more than 309,000 has selected VoicePort's speech IVR, CircPort as an OnPremise solution.

The CircPort application utilizes advanced speech recognition technology to handle a variety of circulation tasks in automation. The solution is completely integrated to the newspapers circulation database and provides cost saving advantages to fit any circulation size or budget. CircPort eliminates customer hold times, and allows for live agents to concentrate on higher value tasks. This increases both productivity and customer satisfaction, while decreasing call center costs.

In the summer of 2005, Osprey Media began testing the hosted version of the CircPort application in three of their daily newspapers: St. Catharines Standard, Niagara Falls Review and Welland Tribune. Due to the success of these implementations, eight further newspapers were placed on the system. The decision to purchase the OnPremise solution will transfer the remaining ten daily newspapers to the CircPort application, in one consolidated call center. Each newspaper will have the opportunity to customize the solution to meet their specific needs.

"VoicePorts application proved successful in every Osprey newspaper it was implemented in," said Jack Mulchinock, Vice President of Information Technology at Osprey Media. "The cost savings have been significant."

"The continuous expansion within Osprey Media has been a great success," said Chris Mann, President of VoicePort. "The purchase of the OnPremise solution was the natural next step for Osprey to improve their bottom line."

About VoicePort:

Located in Pittsford, New York, VoicePort is the leading provider of speech recognition applications for the newspaper industry. The CircPort product is a robust application which has found a home in numerous papers across the country, in both OnPremise & ASP models.  VoicePort has expanded their call center and circulation solutions to include WebPort and Dispatch, two products which help to increase customer interaction and satisfaction. To find out more, please visit www.voiceport.net.

 About Osprey Media:

Osprey Media is one of Canada's leading publishers of daily and non-dailies newspapers, magazines and specialty publications. Osprey Media's 21 daily newspapers offer combined average daily circulation of 309,152 while its 37 non-daily newspapers (both paid and unpaid) offer combined average weekly circulation of 494,445. They operate in over 50 markets across Ontario, Canada. For more information please visit www.ospreymedia.ca.

Media Contact:

Elizabeth Witkowski

Marketing Manager

ewitkowski@voiceport.net

585.248.9289