PharmaPhonetics™ Prescription Services

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Differentiate your Pharmacy with Automated, Personalized Outbound Customer Refill Interactions

More than a reminder...

With VoicePort's PharmaPhonetics Prescription Services application, pharmacy customers can receive reminder calls from their local pharmacy several days before their prescriptions are due to run out. After verifying the person answering the phone is indeed the patient, the application then lists each prescription by name and dosage, and allows the customer to select all of the medications for refill or just certain ones. After confirming the order, the system informs the customer when the prescriptions will be ready for pick-up and reinforces the store name and location.

Several up-sell and cross-sell messages can be played depending on the patient profile, such as "double check your supply of glucose test trips" for diabetic patients. The use of VoicePort's advanced speech recognition technology results in a phone call that is much more personalized, interactive, and conversational than with comparable touch-tone applications.

Build Loyalty and Increase Refill Rates Up To 35%

More than 25% of the population does not refill prescriptions on time. Why miss a refill opportunity when there is a solution that automatically reaches out to customers when their refills are due, allows the customer to order the refill(s), puts the order in the workflow, and notify the customer when the order is ready?

Pharmacies that have deployed our reminder programs have increased refill rates as much as 35%. But our PharmaPhonetics Prescription Services isn't just a prescription refill reminder; it elevates the exchange to a value added solution that differentiates and increases efficiency by integrating with in-store workflows and reducing restock staff time from orders that aren't picked up. Prescription Services creates customer-specific refill reminders and ordering. It can include multiple prescription reorder capabilities; prescription "ready for pick-up" first and second notification reminders, and new customer welcome and first fill communications. Additional segmentation-based communications such as brand to OTC, preferred switching, and product recalls can also be incorporated into the application.

VoicePort Understands Your Needs

A VoicePort hallmark is integration with existing workflow, databases, and other applications to provide the most efficient business processes possible. All while delivering a highly configurable and flexible solution that often offers functionality that is over and above existing off the shelf applications. Each solution is tailored to precisely address your business objectives; customer needs;segmentation strategy and branding; and fully comply with applicable customer privacy laws such as HIPAA in the US and PIPEDA in Canada.

No Equipment to Buy or Maintain

The solution is delivered in a turnkey Software as a Service hosted model, and requires no capital outlay. VoicePort maintains the equipment and software, and and can provide increased capacity on-demand. Prescription Services can be tailored to corporate, local, chain or independent pharmacy needs - differentiating your pharmacy without the high cost of a completely custom solution.

Training and Support

VoicePort provides user training pre and post deployment, and supports our applications with unsurpassed customer service delivered via our 24/7 in-house, locally staffed customer support hotline. Support is only a phone call away.

Intuitive Administration Interface and Reporting

Administration and reporting of PharmaPhonetics Prescription Services is done through an intuitive and secure web page. Set up and configuration for each store is quick and easy. Reports are available for online review, and can be e-mailed or downloaded in a flat file for further action and analysis

The Solution: PharmaPhonetics™ Prescription Services

Created by a leader in Self Service and automated customer interactions, VoicePort helps clients build brand loyalty by providing meaningful and value added information and services personalized to customers in their preferred communications channel by automating interactions through the use of technologies such as interactive speech.  PharmaPhonetics and VoicePort's self-service speech solutions are currently in use in over 140 niche market customer sites in North America such as media, global pharmaceutical companies, and healthcare.  Through our partnerships with industry leaders Genesys and Nuance, we also offer turnkey and custom call center automation and IVR solutions.

To learn more about PharmaPhonetics Prescription Service, the PharmaPhonetics suite, PharmaPhonetics Patient Adherence, or Speech Enabled Market Research, contact us by e-mail, or call 585-248-9289.