New York
Daily News Deploys VoicePorts Speech Recognition Application
VoicePort continues to increase customer satisfaction and ROI for newspaper circulation departments
The News,
the most popular and highest circulation metropolitan newspaper in
Many industries have already begun using speech solutions for customer self-service, and it is the wave of the future. The move to speech in the publishing industry is only natural. Speech technology has advanced greatly in the last few years, and will only continue to improve. Speech is the most natural form of communication, so its no wonder that according to a Harris & Gartner Group study, 90% of people prefer it to current touchtone systems.
VoicePorts solutions are designed to provide better customer service and increase customer satisfaction and loyalty, which results in increased revenue from existing customers. In addition speech self-service applications can provide tremendous cost advantages compared to live agents. Automated systems can handle the routine low value-added
"Weve been researching speech solutions that would ultimately reduce costly call center operation expenses while maintaining the level of customer satisfaction our customers expect" said Joe Pennisi, Vice President of Information Technology at the News. " We selected VoicePorts speech solution after extensive research, and we are very satisfied with the speed and ease in which the CircPort system was implemented."
"We are delighted that the News selected VoicePort. Our systems are optimized to generate the best customer experience while providing a compelling Return on Investment (ROI) for the newspaper." said Chris Mann, President of VoicePort. "This deployment takes our combined daily newspaper circulation base to over 1.6 million customers who regularly communicate to the newspaper through a VoicePort Speech self service solution."
About VoicePort
VoicePort, LLC is a leading provider of advanced speech automation solutions for the publishing industry. Founded in January 2003 with a highly experienced team of speech engineers, the VoicePort team brings their many years of automation product development experience with large telecom companies to create robust, innovative applications for the publishing industry. Currently they are partnered with over twenty newspapers and are growing at a rate of three newspapers a month. VoicePorts speech solutions include CircPort, AdPort and SpeechAttendant, and they have recently expanded to introduce WebPort a self-service application for the internet.
For more information, please visit
www.voiceport.net
or email info@voiceport.net.
About the New York Daily News
The Daily News is
Media Contact:
Elizabeth Witkowski
Marketing Manager
585.248.9289
