Newspaper Agency Company LLC Deploys Speech

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Newspaper Agency Company LLC, JOA agent for Utah' s two largest newspapers, deploys the VoicePort speech recognition application CircPort, to field circulation phone calls.

 

Pittsford , NY . July 18, 2006. The Newspaper Agency Company LLC (NAC) went live today with VoicePort's OnPremise CircPort, enhanced with a CTI component by Upstream Works. Callers to the circulation departments of the Deseret Morning News and The Salt Lake Tribune will now be able to handle routine transactions with voice recognition. The two Utah newspapers have a combined circulation of over 200,000 daily.  

 

CircPort is just one of NAC's planned improvements to their subscriber services. A customer portal, WebPort is scheduled to go live later this year. Both applications will be integrated directly to NAC's GEAC database, allowing customers to access their account to handle routine transactions in real-time. By increasing the availability of their services, NAC seeks to improve customer satisfaction and retention.

 

"Many newspapers like the Deseret Morning News and The Salt Lake Tribune have made the switch from touch-tone systems to speech recognition," said Tom Dunne, Vice President of Sales at VoicePort. "We are thrilled to add these two newspapers to our list of live CircPort customers."

 

"CircPort will not only decrease our costs, but improve our caller experience," said Steve Gunn, Customer Service Manager at Newspaper Agency Company LLC. "We are excited to go live with speech today, and we are looking forward to the results."

 

About VoicePort

Located in Pittsford , New York , VoicePort is the leading provider of speech recognition applications for the newspaper industry. The CircPort product is a robust application which has found a home in numerous papers across the country, in both OnPremise & ASP models.   VoicePort has expanded their call center and circulation solutions to include WebPort and Dispatch, two products which help to increase customer interaction and satisfaction. To find out more, please visit www.voiceport.net .

 

About Newspaper Agency Company LLC

The Newspaper Agency Company LLC was formed in 1952 to merge the advertising, printing, circulation and business functions of the two Salt Lake newspapers. What was first done with typewriters, red pens and "hot metal" type is now achieved with state-of-the-art computers and four-color offset printing. Last October, after the completion of a project that was three years in the making, the Newspaper Agency Company LLC moved to a new state-of-the-art facility which features new top-of-the-line newspaper presses and the most technologically advanced newspaper production center in the country.   Ensuring that clients meet their advertising objectives remains the first goal of agency employees. Whether the client requests market research, unique advertisement production or a brainstorming session on the year ahead, NAC professionals stand ready to help, realizing their success is dependent on the success of the Salt Lake newspapers' clients. For more information, please visit www.nacorp.com.

 

Media Contact:

Elizabeth Witkowski

Marketing Manager

ewitkowski@voiceport.net

585.248.9289