VoicePort Reports Record Sales and Application Deployments
Pittsford, NY July 26, 2007-- Newspaper industry embraces CircPort speech-enabled self-service circulation IVR to contain subscriber service costs while improving customer satisfaction. VoicePorts speech-enabled subscriber self-service circulation IVR, CircPort is quickly becoming the norm in the newspaper industry as newspapers continue to choose and deploy both hosted and on-premise CircPort solutions at a record pace. VoicePorts customers include several of the top 20 newspapers in the U.S. and Canada, with circulation totaling nearly seven million subscribers, and call volume through CircPort expected to reach 13 million calls annually.
In the first two quarters of 2007, VoicePort has seen record deployments and customer commitments, including:
- Doubling our customer base to over 120 newspapers
- New contracts that include the 10th largest newspaper in the U.S. and Gannett, one of the largest national and international news and information companies
- Repeat business from existing customers adding newspapers and deploying additional CircPort modules such as WebPort, the online module that lets subscribers manage their subscriptions online in real time
- Completing MediaSpan and Falcon (Lee) circulation system implementations, rounding out CircPorts ability to integrate with all major circulation database systems and many in-house proprietary systems
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Customers rapidly realizing the benefits of CircPort by using the VoicePort phased roll out process.
"Our products add ways for subscribers to manage their accounts how they want, when they want, and the automation that the CircPort suite provides helps further improve efficiencies for newspapers," said Christopher Mann, VoicePort President. "We would like to thank our customers for making us the industry leader in speech IVRs."
About VoicePort
VoicePort is the leading provider of advanced speech recognition applications to more than 120 of the top daily newspapers in North America. The CircPort application is offered in both on-premise and hosted models, fully integrating with all major industry and proprietary circulation databases. CircPorts comprehensive suite of custom and configurable circulation applications includes WebPort and Dispatch. VoicePort is a Genesys Interacts Partner and a Nuance speech solutions partner. To find out more about our products and services, please visit:
www.voiceport.net
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Media inquiries:
VoicePort, LLC
Elisha Kasinskas
Sr. Marketing Manager
(585) 248-9289
ekasinskas@voiceport.net
