SpeechAttendant by Nuance

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SpeechAttendant by Nuance is the leading call router and auto attendant. You will never have to remember an extension number again, simply the name of the person you are trying to reach. SpeechAttendant gets rid of the expense of direct dial lines and substitutes for a receptionist. It is never on vacation and always knows who you are looking for. SpeechAttendant provides a directory system via any telephone, that routes both internal and external calls.

Save Money

• Divert calls away from live operators, freeing them to concentrate on higher level tasks
• Reduce "zero-out" rates
• Lower telecommunication charges by shortening menu navigation time
• Remove direct dial lines
• Increase employee productivity

Improve customer satisfaction

• Reduce hold times
• Eliminate callers' frustration with touchtone menus

The SpeechAttendant call router is a fast and easy solution, that takes only a few days to implement. The creator Nuance is the leader in speech recognition technology, fielding over 1.5 million calls a year with this product alone.

A recent study by the Gartner Group found that 90% of people preferred using speech recognition versus touchtone. SpeechAttendant is a great first step into speech recognition technology for any company. Below is an example of a conversation one would have with the SpeechAttendant system.

System: "Welcome to the VoicePort Daily News. Please say the name of the person or the department you wish to reach."

Caller: "Tom Dunne."

System: "Transferring you to Tom Dunne."

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For more benefits of SpeechAttendant click here.