SUCCESS AT THE STAR TRIBUNE

Due to the upcoming holiday weekend, Star Tribune of Minneapolis saw a 60% increase in calls from a normal day. The VoicePort speech application CircPort handled a record 7,947 calls in one day, with over 70% fully automated. The call volume was consistent throughout the week, peaking at 1128 calls in an hour. No additional staff were required to handle the increased volume. Could your IVR boast the same success? The CircPort speech application allows callers to handle routine transactions such as vacationholds, delivery issues, account status and more. More than fifty newspapers have joined the Star Tribune as VoicePort customers.  For more information about CircPort, click here.