VoicePort Testimonials
"Self-service through speech will be an important addition to the Daily Camera's circulation department. The VoicePort solution will allow our subscribers to reach us whenever it is convenient to them, increasing customer satisfaction and retention."
- Kelly Hendershot, Circulation Manager
"We've been researching speech solutions that ultimately reduce costly call center operation expenses while maintaining the level of customer satisfaction our customers expect. We selected VoicePort's speech solution after extensive research, and we are very satisfied with the speed and ease with which the CircPort application was implemented."
- Joe Pennisi, Vice President of Information Technology
"After extensive analysis of our call center costs, we saw significant potential savings with VoicePort. CircPort's outbound capabilities were a key component of our ROI calculations."
- Dan Mlodecki, Manager of Manufacturing Operations
"Historically, we have had a difficult time justifying an IVR for community newspapers because of the capital expense associated with a purchase. However, VoicePort is a new IVR addition to our repertoire. Voice Port offers advanced voice recognition technology and will offer its system as a service provider, thereby eliminating the concerns about a large capital expense. The cost of entry is actually very low. Charlottesville has been experimenting with Voice Port for the past several months and the results have been exciting. We have seen some days where Voice Port has answered up to 70% of all calls sent to it."
- John B. Beirne Jr., Director of Customer Information Systems and Services
"The VoicePort solution will help The Morning News to provide improved customer service. Speech self-service will allow our customers to handle routine transactions even when our office is closed."
- Stephen Kelsey, Director of Circulation
"VoicePort has made it simple to provide our customers with increased service. We look forward to implementing speech at our paper."
- Travis Engebretson, Director of Circulation
"We began by using VoicePort to take our after hours calls starting with simple vacation stops, account status and missed paper complaints giving the customers a credit option only. Several months ago we found ourselves in a situation where we had 4 of our agents off on medical leaves. We immediately called VoicePort and asked them to open up the lines during the day to take overflow calls as well. Without the VoicePort system, we literally would have been up a creek without a paddle. We have since added the option of requesting a redelivery for missed paper complaints and are looking to add payments as well new subscriptions. I have been very satisfied with VoicePort's services and would highly recommend them to anyone."
- Leslie Bost, Customer Service Manager
"Speech is a proven, effective IVR solution, in many ways superior and better received than touch-tone. CircPort will decrease our call center costs without sacrificing the caller experience."
- Christopher Caneles, Vice President and Chief Information Officer
"After comparing several IVR providers, VoicePort was the clear choice for our newspapers. VoicePort will help us to provide 24/7 service to our readers, allowing them to make payments, schedule a vacation hold, and manage their account at their convenience."
- Barry Berg, Vice President of Circulation
"After reviewing the various applications available, we selected the CircPort application for its rich functionality. We believe that VoicePort's solutions provide a superior caller experience to that of other vendors and compelling ROI."
- Steve Gunn, Customer Service Manager
"VoicePort and all the folks I have dealt with have been first class. Additionally, everything they said would happen did. In fact they recently lowered our price without any solicitation from us... Obviously I like the company. Bottom-line ... It is a great product and works as advertised... Probably the best compliment comes from my customer service manager Theresa ... She loves it."
- Mark Henschen, Circulation Director
"The VoicePort CircPort IVR system never forgets to ask for the vacation donations that helps fund NIE. We have seen increases in our vacation donations since we deployed the CircPort system and it has out performed our previous touch-tone IVR."
-Doug Alexander, NIE Manager
"This is the next generation in customer service for newspapers. We will serve our customers better and more efficiently"
- Art Farber, Circulation Director
"It was time for a change. Speech recognition is a superior technology to that of touch-tone, providing our customers with a better caller experience. Having already deployed speech automation in classified, the implementation of CircPort builds on our continual efforts to utilize speech across the newspaper."
- Steven Alexander, Vice President of Circulation
"VoicePort's application proved successful in every paper it was implemented in. The cost savings have been significant."
- Jack Mulchinock, Vice President of Information Technology
"Speech Recognition has become the preferred method for self-service IVR's. The CircPort solution was selected after rigorous evaluation of vendors and IVR application providers."
- Jim Herzfeld, Vice President of Information Technology
For more details about VoicePort's current customers, click here.
